How it flows

See how Securatrade works

From job creation to protected payment and payout, this flow shows the full Securatrade process in one simple view.

Securatrade job flow from job creation to protected payout
About us

Explore Securatrade

Learn how the platform works for tradespeople and customers.

How it works For trades For customers
The problem we solve

Trade jobs can go wrong when the details are loose.

Most disputes start with a vague quote, unclear exclusions or payment expectations that were never written down. Securatrade gives both sides a job record to work from.

Securatrade was built around problems trades and customers know well: final balances chased for weeks, large deposits paid before work starts, and arguments over what was or was not included.

📄
Unclear quotes
No written scope means disputes later. What seemed agreed verbally becomes a disagreement when it's time to pay.
💸
Blind deposits
Customers pay before knowing what they're getting. Large upfront payments with no protection if the job goes wrong.
⏳
Chasing payment
Trades complete work then wait weeks to be paid. Invoices ignored, calls unanswered, cash flow destroyed.
🚫
No recourse
When things go wrong, there's no structure to resolve it. No written agreement means no starting point for resolution.
How it works

Four steps from job to payout.

The flow above, in short. Every job follows the same route.

1
Trade creates the job
The trade adds the job details, price and milestones.
2
Customer reviews and pays
The customer checks the agreement and pays securely through Securatrade.
3
Work is completed
The trade completes the job and uploads any proof needed.
4
Funds are released
When both sides agree, funds are released to the trade.
48 hours to approve or raise a concern.

When a tradesperson requests release of a milestone, the customer has 48 hours to approve it or raise a concern. If no response is received within 48 hours, payment may be released automatically.

⚠️
If the customer raises a concern
The customer raises a concern from their dashboard within 48 hours of the tradesperson requesting release.
Customer raises a concern in the dashboard
Payment is paused - funds remain held
Customer adds details and photos where possible
Securatrade reviews the job record and contact notes
Trade responds or completes agreed snag items
✅
If the customer accepts
If the customer is happy with the milestone, they accept it in their dashboard and the milestone funds are released to the tradesperson.
Trade marks milestone complete
Customer reviews the completed milestone
Customer accepts - payment release moves ahead
Or — customer approves early for instant release
Release status updates in the job record
If a concern is raised, Securatrade reviews the job agreement, milestone records, messages, photos and any proof supplied. The trader can respond, complete any agreed snag list and provide evidence before funds are released.
Who it's for

Built for both sides of every job.

Whether you're doing the work or paying for it, Securatrade keeps the agreement, releases and messages in one job record.

🔧
For Tradespeople
Create the agreement, ask the customer to accept and pay, then request release as each agreed stage is ready.
✓
Funds committed before work starts
✓
Written scope helps avoid scope creep
✓
Milestone payments as you progress
✓
Professional image with every job
✓
Release requests handled through the job
Learn more for trades →
🏠
For Customers
Review the scope, exclusions, price and milestones before you accept and pay.
✓
Clear written agreement before you pay
✓
Release follows the agreed milestone process
✓
48 hours to approve or raise a concern after release is requested
✓
Any agreed review period is recorded
✓
Full job record kept for your records
Learn more for customers →

Ready to structure your first job?

Create a clear agreement, send it to the customer and track payment release through the job record.

Get started free → How payments work