Terms of Service

Securatrade helps tradespeople and customers create clear protected job agreements and prepare secure payment handling through a payment provider.

Tradespeople use Securatrade free. Customers pay the applicable protection fee: 6.5% for a standard protected job or 9.75% for an instalment / BNPL-style option where available.

Milestones are staged release points. They are not customer instalment payments. Customers fund the agreed job amount upfront before funds are released to the tradesperson in agreed stages.

Payment processing and fund holding must be completed through an approved payment provider once connected. Securatrade does not store card details.

If a dispute is raised, Securatrade will work with both parties to review the job agreement, milestone records, messages, photos, evidence and any material costs. Our aim is always to help both sides reach a fair resolution.

If the job has seriously broken down and both parties cannot reach agreement, Securatrade may apply the platform dispute process. Evidence of materials already purchased for the job may be reviewed first. Valid evidenced material costs may be paid to the tradesperson before any remaining disputed balance is considered.

Where no fairer resolution can be reached, the remaining disputed balance may be split 50/50 between the customer and tradesperson, subject to the platform terms, evidence provided, payment rules and applicable law. A serious unresolved dispute may negatively affect both users' Securatrade accounts, unless both parties agree to the outcome or the platform records show one party has clearly failed to follow the agreed process.

Securatrade will aim to resolve disputes within 14 days wherever possible. Once a job is completed and no valid dispute or review issue remains open, payment should not be held for more than 10 working days.

These terms should be read alongside the job agreement shown to both parties before a customer pays. Securatrade may update these terms as payment, verification and release processes develop.