🛡️ For Customers

Know exactly what you're paying for — before you pay.

Securatrade gives you a clear written agreement, secure payment holding, and protection until the job is done to your satisfaction.

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Secure fund holding

Your money is protected

When you pay through Securatrade, your money doesn't go straight to the trade. It's held in a secure account until the work is confirmed as complete — giving you real peace of mind throughout the entire job.

No more handing over large deposits and hoping for the best. You stay in control of when funds move.

Funds are released once both sides agree, or automatically after 48 hours if no concerns are raised.

Payment flow
£
Customer pays
You pay the agreed job total through Securatrade — securely and simply.
🔒
Funds held securely
Money sits in a protected holding account — not accessible to the trade yet.
🔨
Work completed
The trade carries out the agreed work to the scope you both signed off.
✓
You confirm
You review the completed work and confirm — or raise a concern within 48 hours.
✓
Trade paid
Funds are released to the trade only once the job meets your agreement.
Full transparency

What you see before you agree

Every job on Securatrade comes with a structured agreement. You see all of this before you commit a single penny.

📋

Your job agreement includes

Reviewed and agreed by both parties before any payment is taken

✓
Exactly what work is included
A clear description of every task covered — no vague language, no room for misinterpretation.
✓
What is NOT included (exclusions)
Anything outside the scope is listed explicitly, so neither side can dispute what was agreed.
✓
What you need to prepare or provide
Your responsibilities before the job starts — access, clearance, materials, decisions — all spelled out clearly.
✓
Timeline and working hours
Start date, expected duration, working hours per day — you know exactly how the job will run.
✓
How and when payments will be released
Milestone breakdown and release conditions — so you always know when money moves and why.
Customer preparation

Everything you need to know before work starts

Securatrade ensures you're fully prepared — no last-minute surprises, no delays caused by misunderstandings.

🔑
Access
You'll know exactly when and how the trade needs access to your property — so you're never caught off guard on the day work begins.
🧹
Clearance
Told exactly what to move, clear, or prepare before the trade arrives — saving time and preventing unnecessary delays or charges.
🎨
Decision making
Know upfront if you need to make any choices — like tile colour, fitting style, or material — before work starts, not mid-job.
💬
Communication
An agreed update schedule is set in the job agreement — so you know when to expect progress reports throughout the job.
Built-in protection

Raising a concern

If something isn't right, you have a clear and simple route to raise it — before any funds are released. You're never left without recourse.

1

How to raise a concern

1
When work is marked complete, you enter your 48-hour review window — time to check everything thoroughly.
2
If something doesn't match the agreed scope, tap "Raise a concern" directly in the platform — no phone calls, no awkward conversations.
3
Describe the issue clearly. You can attach photos or notes to support your concern.
4
Fund release is paused immediately while the concern is reviewed — your money stays protected.
2

What happens next

1
Both parties are notified and given the opportunity to respond — the trade can acknowledge the concern or provide context.
2
In most cases, concerns are resolved directly between the two parties — quickly and without intervention.
3
If agreement can't be reached, our dispute resolution team reviews the job agreement and the concern raised.
4
A fair outcome is determined and funds are released accordingly — always based on the original written agreement.
Real experiences

What customers say

These are example scenarios based on the types of jobs Securatrade is designed for.

⭐⭐⭐⭐⭐
"I was nervous about paying a large deposit, but knowing the money was held and only released when I was happy made a huge difference."
R
Rachel K.
Homeowner · Extension project
⭐⭐⭐⭐⭐
"The written scope meant we both knew exactly what was included. No arguments, no surprises — just a clean, professional job from start to finish."
T
Tom H.
Landlord · Bathroom renovation
⭐⭐⭐⭐⭐
"When a small issue came up, I raised a concern and it was resolved before any funds were released. Brilliant system — I felt completely supported."
P
Priya M.
Homeowner · Kitchen fit-out

Ready to start your next job the right way?

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