🛡️ For Customers

Know what you are agreeing to before you pay.

Securatrade gives you a clear written agreement, job payment tracking and milestone release checks until the job is complete.

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Payment release process

Confidence that the job gets finished properly

Your payment does not go straight to the trade. It is handled through Stripe and released as you approve each milestone you agreed.

You see the scope, price and stages before you pay, so both sides start from the same written record.

✓
The trade is paid for doing the agreed work
Funds release by milestone, so there is a clear incentive to complete the job properly and to the agreed scope.
✓
A route if something is not right
If something is not right, you can raise a concern within 48 hours of a release request and Securatrade helps review the job record, evidence and next steps.
✓
Release follows the agreement
Payment release moves through the milestone process recorded in the job agreement.

Release moves ahead when the milestone is approved, or may move ahead after the review window if no concern is raised.

Payment flow
£
Customer pays
You pay the agreed job total through Securatrade after accepting the agreement.
🔒
Payment recorded
Money is assigned to the job and not accessible to the trade yet.
🔨
Work completed
The trade carries out the agreed work to the scope you both signed off.
✓
You confirm
You review the release request and approve it, or raise a concern if something does not match the agreement.
✓
Trade paid
Release follows the milestone process in your agreement.
Before you agree

What you see before you agree

Every job on Securatrade comes with a structured agreement. You see the main details before you accept and pay.

📋

Your job agreement includes

Reviewed and agreed by both parties before any payment is taken

✓
Exactly what work is included
A clear description of the work covered, written before payment is taken.
✓
What is NOT included (exclusions)
Anything outside the scope is listed so both sides know where extras may need a new agreement.
✓
What you need to prepare or provide
Your responsibilities before the job starts, such as access, clearance, materials or decisions.
✓
Timeline and working hours
Start date, expected duration and working hours where the trade has provided them.
✓
How and when payments will be released
Milestone breakdown and release conditions, so you can see when release may be requested.
Customer preparation

Everything you need to know before work starts

The agreement records what needs to be ready before the trade arrives.

🔑
Access
The agreement records when and how the trade needs access to your property.
🧹
Clearance
Anything to move, clear or prepare can be recorded before the trade arrives.
🎨
Decision making
Choices such as tile colour, fitting style or material can be recorded before work starts.
💬
Communication
Update expectations can be written into the agreement so both sides know what to expect.
Concern route

Raising a concern

If something is not right, you can raise a concern before that milestone release moves ahead.

1

How to raise a concern

1
When your tradesperson requests a milestone release, you have 48 hours to check the work before approving it.
2
If something does not match the agreed scope, tap "Raise a concern" directly in the platform and explain the issue.
3
Describe the issue clearly and add photos or notes where possible to support your concern.
4
Release is paused while the concern and job record are reviewed.
2

What happens next

1
Both parties are notified and given the opportunity to respond.
2
In many cases, concerns can be resolved directly between the two parties through the job record.
3
If agreement cannot be reached, Securatrade reviews the job agreement and the concern raised.
4
Next steps are based on the written agreement, the evidence supplied and the platform terms.
Where a job has seriously broken down, the platform concern and dispute process may apply. Securatrade reviews the agreement, milestone records and any evidence provided, including materials already purchased for the job. Full details are set out in the platform terms.
Example situations

Common customer concerns

These are illustrative examples, not live customer reviews.

A customer may feel uneasy paying a large amount before work starts. Securatrade lets them review the written agreement first, then track release through agreed milestones.
R
Large project example
Illustrative example, not a live review
A written scope helps both sides see what is included and what is not, so extras can be discussed before they become a problem.
T
Scope example
Illustrative example, not a live review
If something does not match the agreement, the customer can raise a concern from the dashboard before that milestone release moves ahead.
P
Concern example
Illustrative example, not a live review
Not sure who to choose?

Send Securatrade your job request

We can help connect the enquiry with suitable tradespeople using a written job agreement and release process. We can't guarantee a trade will be available, but we'll do our best.

Request a job →

Ready to start your next job the right way?

Create a free customer account, or review the job agreement your trade has sent you.

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