You create the protected job
Add the work, price, milestones, dates and customer details so the customer knows exactly what they are accepting.
The £100 job example
If you quote £100 for the work, the customer pays the £100 job amount plus the Securatrade fee shown at checkout. Your quoted job amount is tracked against the protected job and released to you when the agreed milestone conditions are met.
Example customer checkout
Customer sees this before paying
Job amount
£100 for the agreed work
Securatrade fee
Added for the customer at checkout
Where the job money goes
Held against the protected job until release conditions are met
How you receive it
Released to your connected Stripe payout account
Important: customers should always see the job amount, fee and total before they accept and pay. Do not start work until the protected job shows the customer payment has been completed.
Who does what?
Securatrade keeps the job agreement, customer acceptance and release status clear. Stripe handles the payment processing and the payout account setup.
The customer pays securely
The customer sees the job amount and the Securatrade fee before paying. The job record then shows payment status.
Stripe handles payouts
Stripe collects the payment details, carries out payout checks and sends released funds to your payout account.
Why you need verification and Stripe
Trades are busy, so this should not feel mysterious. These steps are there because customers are being asked to pay before work starts.
Verification builds customer confidence
Photo ID and proof of address help Securatrade reduce fake trade accounts and make protected jobs safer for customers.
Stripe is for payouts
Securatrade does not ask for your bank login inside the website. Stripe collects payout details and handles payout requirements.
Customers do not see your documents
Customers can see trust status where relevant, but your uploaded documents are private to you and Securatrade admin review.
What the customer sees
A protected job should feel simple for the customer: clear work, clear price, clear payment, clear release process.
Job agreement
- Job title and description
- Milestones or completion payment
- Customer acceptance action
Payment summary
- Job amount
- Securatrade fee
- Total to pay before work starts
Release status
- Money held securely after payment
- Release requested by the trade
- Released, refunded, disputed or pending status where relevant
If there is a problem
If the work, price or release is disputed, do not guess or try to force the job forward. Keep the job notes clear, speak to the customer, and contact Securatrade so the issue can be reviewed against the agreed job record.
Best first job: use Securatrade on one straightforward job first. Keep the milestones simple, make sure the customer understands the payment, and only start work once the protected payment shows as completed.