Create a clear quote or job agreement, let the customer pay securely before work starts, then request milestone releases as the job is completed. Free for UK trades to join.
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Record what is included, what is not, the price and the expected dates.
Payment is handled through Stripe before the trade starts work.
The trade can see the customer has committed the payment.
A release is requested when an agreed stage is ready for review.
When a customer pays through Securatrade, the money is tracked against the job agreement. Stripe handles the payment processing, and releases follow the agreed milestone process.
Trades join free. The customer protection fee is added on top of the trade's quote, so the trade receives the agreed job value.
The job file keeps the agreement, milestones, release requests and messages in one place.
When the agreement is written down, most issues are easier to sort. If a concern is raised, the release is paused while the job record is reviewed.
It is one of the most common problems in trade work. With Securatrade, the quote, scope, inclusions and exclusions are agreed in writing before the job starts, so both sides can refer back to the same record.
We're in early onboarding, so these are illustrative scenarios rather than customer reviews. They are based on common payment and scope issues raised by UK trades.
A bathroom refit can go well on site and still end badly if the final balance is chased for weeks. Having the customer's payment committed before work starts would remove a lot of that awkwardness.
A written agreement is not about distrusting the customer. It gives both sides a sensible structure: what is included, what is not, and when each stage can be paid.
On larger jobs, materials can be a serious cash-flow problem. A materials milestone gives the trade and customer a clear way to record what is needed and when release can be requested.
Illustrative scenarios only - Securatrade is currently onboarding its first trades.
Before paying, the customer can see the scope, exclusions, price and milestones. Release only moves forward through the agreed review process.
Customer information →Join free, write up the job properly, and start work once the customer has accepted and paid.
